If you want to take your customer experience to the next level, you must start by taking your employee experience to the next level! According to Gallup’s 2017 State of the Global Workforce Report, 86% of the Australian and New Zealand workforce is disengaged or actively disengaged. Your team members might be showing up to work, but they are not necessarily working, and some people (you know who they are) might even be encouraging others not to work!
The data reflects a powerful picture: organisations with the highest engagement levels have 10% higher customer service metrics, are 17% more productive, have 21% more sales and are 24% more profitable. Furthermore, these organisations also see their absenteeism go down by 41% and turnover decrease by as much as 54%. Stop losing key employees by learning to build and maintain an employee experience your people love!
After completing this full-day workshop, participants will
In this one-day interactive workshop, we’ll share the latest findings from the world of employee engagement along with key lessons learned from Chris’ work with organisations around the globe. You’ll learn how to analyse your organisation’s people strategy (or lack thereof!) and begin to identify key opportunities for enhancement.
We also explore the employee experience journey (job postings, application, interview process, on-boarding, first 90 days, one-to-ones, yearly review, years of service, retirement) and collectively map the employee journey around the room. As the journey takes shape, the group will share personal experiences and best practices.
Building on the collective wisdom of the group, Chris will share an abundance of tried and tested, no or low cost, easily implementable ideas and resources that you can take back and implement immediately. Each participant will leave this workshop with a concrete action plan and resource pack, summarising collective ideas generated by the group. Most importantly, you will learn how to guide your own team through a similar process.
Whether an organisation of ten or thousands, take the opportunity to step away from your never-ending to do list, and make time to take care of your biggest asset...your people!
This program is designed for customer experience professionals responsible for managing teams, human resource managers, and executive managers who are keen to understand how to create great employee experiences that have real impact.
Chris is an International and TEDx speaker specialising in employee engagement. From the Lebanese Postal Service to the United Nations, he has trained thousands of leaders around the globe in how to ensure their employees feel valued everyday.
Amanda is committed to creating positive workplaces through programs and initiatives that focus on employees as people and their experience within the work environment..
A printed hard copy of the program workbook to use as a reference back at work.
Employee Experience Activity
Everything you need to facilitate an Employee Experience Mapping and Planning Activity back with your team.
Leadership Tip Cards
Wallet-sized cards that can be taken out during team meetings and in one-on-ones for a quick refresher!
PDF copy of the PowerPoint
A PDF soft copy of the PowerPoint to use as a reference once back at work.
|Date||Thursday, 9 May 2019|
|Delivery||Classroom – Face to face|
161 Castlereagh Street
Sydney, NSW 2000
|Duration||9am – 5pm|
Discounts are available for bookings of three or more people.Register now