2016 WINNERS
ORGANISATIONS
AND INDIVIDUALS

awards

2016 Winners

In 2016, a record number of organisations were nominated for awards, across a range of industries. Leading service providers, organisations and individuals were awarded Australia’s most prestigious customer service awards at the 15th Annual Australian Service Excellence Awards held at the Crown Palladium Melbourne.

organisations

Organisations







Service Excellence - Government

Winner
City of Melville
Service Champion
Smart Service Queensland

Service Excellence - Not For Profit

Winner
The Hospitals Contribution Fund of Australia Ltd (HCF)
Service Champion
CIOG, Department of Defence

Service Excellence - Small Business

Winner
Observatory Hotel, Southern Cross Resorts
Service Champion
Wisdom Learning

Service Excellence - Medium Business

Winner
Ivy College
Service Champion
Smartsalary

Service Excellence - Large Business

Winner
AMP Capital Shopping Centre
Service Champion
Transdev Melbourne

Service Excellence - Small Contact Centre

Winner
Centorinno Technologies
Service Champion
Australian Unity

Service Excellence - Medium Contact Centre

Winner
Sunsuper
Service Champion
WEX Australia

Service Excellence - Large Contact Centre

Winner
American Express Australia Limited
Service Champion
ING Direct Australia

Customer Service Project of the Year

Winner
Link Housing – Mystery Shopper Program
Service Champion
Melbourne Cricket Club - CARE Project

Customer Service Team of the Year

Winner
V/Line, Pakenham Team
Service Champion
Uniting, Intake and Assessment Team

Best of the Best

Best of the Best
American Express Australia Limited
professionals

Professionals





Customer Service Advocate of the Year

Winner
Yazmin James – American Express Australia Limited
Service Hero
Natalie Mackenzie – Harbour City Ferries

Customer Service Professional of the Year

Winner
Hayden Innes – NAB, Wealth Operations
Service Hero
Inge McCloud – Chief Information Officer Group, Department of Defence

Customer Service Leader of the Year

Winner
Cynthia Di Natale – Ivy College
Service Hero
Phoebe Simpson – ING Direct

Customer Service Manager of Year

Winner
Vedran Sukurma – Virgin Mobile Australia
Service Hero
Charlotte Whyatt – Vocus Communications

Customer Service Executive of the Year

Winner
Brett Jorgensen – Defence Housing Australia
Service Hero
Cherie Diaz – Ivy College

Customer Service CEO of the Year

Winner
Dominic Drennan – Click Energy
Service Hero
Dara Karlusic – Executive Travel Management

International

Service Excellence in a Large Business

Winner
Hindustan University

Friendly Awards



Everyday Banking
Bendigo Bank
Internet Service Provider
iiNet
Mobile Service Provider
Amaysim
Superannuation
AMP Superannuation
Home Loans
ANZ Bank
Home Insurance
RACQ
Health Insurance
HBF
Automotive Servicing
BMW
Retail
Mitre 10
Fast Food
Boost Juice
Domestic Airlines
Qantas Airways
Cruise Lines
Carnival Cruise Line
Electricity Provider
ActewAGL
Gas Provider
Simply Energy
Water Provider
Yarra Valley Water

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