2017 WINNERS
ORGANISATIONS
AND INDIVIDUALS

awards

2017 Awards Gallery

2017 Winners

In 2017, a record number of organisations were nominated for awards, across a range of industries. Leading service providers, organisations and individuals were awarded Australia’s most prestigious customer service awards at the 16th Annual Australian Service Excellence Awards held in The Grand Ballroom at The Westin Hotel, Sydney.

organisations

Organisations







Service Excellence – Not for Profit / Government

Winner
Defence Housing Australia
Service Champion
HCF (The Hospitals Contribution Fund of Australia Limited)

Service Excellence – Small Business

Winner
Centorrino Technologies
Service Champion
OzParty Events

Service Excellence – Medium Business

Winner
AMP Capital – Pacific Fair
Service Champion
Smartsalary

Service Excellence – Large Business

Winner
Sunsuper
Service Champion
BT Private Wealth

Service Excellence - Small Contact Centre

Winner
Intuit Australia
Service Champion
Commonwealth Bank of Australia

Service Excellence - Medium Contact Centre

Winner
Sydney Water
Service Champion
WEX Australia

Service Excellence - Large Contact Centre

Winner
American Express Australia Limited
Service Champion
Princess Cruises

Customer Service Team of the Year - Small

Winner
Vocus Communications
Service Champion
Sunsuper

Customer Service Team of the Year - Medium

Winner
Adestra
Service Champion
Jaybro Civil & Safety Products

Customer Service Team of the Year - Large

Winner
Wyndham Vacation Resorts Asia Pacific
Service Champion
National Australia Bank – Wealth Operations

Customer Service Project of the Year – Continuous Improvement

Winner
City of Casey
Service Champion
Vocus Communications

Customer Service Project of the Year – Cultural Transformation

Winner
Melbourne Cricket Club
Service Champion
Department of Transport and Main Roads

Customer Service Project of the Year – Customer Impact

Winner
Queensland University of Technology
Service Champion
Stryker

Best of the Best

Best of the Best
Sydney Water
professionals

Individuals





Customer Service Advocate of the Year

Winner
Mel Webby – Vocus Communications
Service Hero
Beau Fraser – Commonwealth Bank of Australia

Customer Service Professional of the Year

Winner
Julie Pyke - Chief Information Officer Group, Department of Defence
Service Hero
Jim Sinos – American Express Australia Limited

Customer Service Leader of the Year

Winner
Kristie Harris – American Express Australia Limited
Service Hero
Matthew Bourke – National Australia Bank – Wealth Operations

Customer Service Manager of Year

Winner
Charlotte Whyatt – Vocus Communications
Service Hero
Eleni Minnis – Commonwealth Bank of Australia

Customer Service Executive of the Year

Winner
Kerryn Saward – Commonwealth Bank of Australia
Service Hero
Adam Geneave - Wyndham Vacation Resorts Asia Pacific

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