2018 WINNERS
ORGANISATIONS
AND INDIVIDUALS

awards

2018 Winners

organisations

Organisations

Customer Service Organisation of the Year – Government/Not for Profit

Winner
University of South Australia Business School
Service Champion
City of Melville

Customer Service Organisation of the Year – Small Business

Winner
Centorrino Technologies
Service Champion
Ocean Keys Shopping Centre

Customer Service Organisation of the Year – Medium Business

Winner
Stryker South Pacific
Service Champion
Rockend

Customer Service Organisation of the Year – Large Business

Winner
Melbourne Cricket Club
Service Champion
HCF: The Hospitals Contribution Fund of Australia

Customer Service Organisation of the Year – Retail

Winner
Pacific Fair Shopping Centre
Service Champion
Muffin Break Victorian Operations Team

Service Excellence – Small Contact Centre

Winner
Australian Catholic Superannuation & Retirement Fund
Service Champion
Intuit Australia

Service Excellence – Medium Contact Centre

Winner
Rockend Customer Support, Perth
Service Champion
WEX Australia

Service Excellence – Large Contact Centre

Winner
American Express Australia Limited
Consumer Engagement Network
Service Champion
Sunsuper

Customer Service Team of the Year - Small

Winner
CMC Markets
Sales Trading
Service Champion
Revenue NSW
Customer Insights Team

Customer Service Team of the Year - Medium

Winner
Brisbane City Council
Customer Services
Customer Experience Team
Service Champion
Adestra
Support Team

Customer Service Team of the Year - Large

Winner
Wyndham Vacation Clubs Asia Pacific
Customer Experience
Service Champion
Harbour City Ferries

Customer Service Project of the Year – Customer Impact

Winner
Sydney Water
Customer Hub
Service Champion
HP Inc
Sth Pac Customer Support

Customer Service Project of the Year – Continuous Improvement

Winner
iCare
NPS 'much more than a score' program
Service Champion
Wyndham Vacation Clubs Asia Pacific
5 Day Project

Customer Service Project of the Year – Service Transformation

Winner
City of Casey
Bunjil Place 'One Place One Team'
Service Champion
OPTUS
Robotic Process Automation

Customer Service Project of the Year – Service Innovation

Winner
Stryker South Pacific
Quality Partner Model
Service Champion
Intuit Australia

Best of the Best

Best of the Best
Stryker South Pacific
professionals

Individuals

Extraordinary Service Award

Winner
Milan Mili – University of South Australia Business School

Customer Service Advocate of the Year

Winner
Rafael Marini – NAB
Service Hero
Yu-hsien Kuo – American Express Australia Limited

Customer Service Professional of the Year

Winner
Jennifer Tse – Intuit Australia
Service Hero
Donna Coote –Stryker South Pacific

Customer Service Leader of the Year

Winner
Matthew Hargrave – American Express Australia Limited
Service Hero
Kristiina Bedford Rockend

Customer Service Manager of Year

Winner
Aoife Roche – Assetlink
Service Hero
Muzi Ozcelik – Assetlink

Customer Service Executive of the Year

Winner
Scott Downing – Rockend
Service Hero
Adam Centorrino – Centorrino Technologies

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