This certification helps organisations achieve customer service excellence, via assessment and certification to the International Customer Service Standard (ICSS).
An internationally accredited assessment and certification program by the International Standards Accreditation Board of ICCSO. The standard is recognised and utilised by the world's leading organisations.
The Process involves assessment and certification to the International Customer Service Standard (ICSS) which provides both a recognisable benchmark and 'how-to' implementation approach.
Organsation certified to ICSS will be entitled to use the widely recognised and prestigious "Certified Customer Service Organisation" logo for a period of one year, after which time the organisation is required to be re-certified.
Organisation certified to ICSS will be entitled to use the widely recognised and prestigious "Certified Customer Service Organisation" logo for a period of one year, after which time the organisation is required to be re-certified.
The Organisation is required to gain certification for the main office in each state or territory
The Organisation is covered by a single assessment. A selected sample of individual offices may be sufficient to assess the entire organisation.
Organisations can be certificed at the divisional level, rather than than the full organisations level.
This certification helps organisations formalise the way complaints are managed with complaint handling procedures and operations accredited as a CSIA 'Certified Complaint Handling System'.
Benefits of certification and adopting the complaint management system assessment and certification standards
Gain assurance and confidence by having your documents, process, procedures, intranet/internet systems reviewed
It's essential to good coporate governance and risk management
The careful approach to independent onsite scrutiny by CSIA impresses senior management, customers, stakeholders and relevant Industry Ombudsman
CSIA provides high quality assurance with minimal investment of time and effort on the part of your organisation
Customer advocates and other staff are interviewed on your key sites via a thorough onsite assessment by a qualified Licensed Assessor
CSIA offers practical suggestions on how your complaint management system can be improved.