Today, a huge amount of customer service is experienced in writing, through emails, letters, text, live chat, social media and content. The CWSE program, in partnership with Friendly Persuasion, focuses on how to write customer service messages that engage and inform. Learn simple techniques that will boost the confidence and professionalism of anyone in your organisation responsible for interacting with customers using the written word.
After completing this workshop, participants will understand how to:
This program is for anyone in the organisation who writes directly to customers or is responsible for approving customer communications
|Date||Thursday, 30 May 2019|
|Delivery||Classroom – Face to face|
|Group Size||15 – 20 participants|
|Duration||9am – 12:30pm|
Peter Vierod is the founder and creative partner at Friendly Persuasion, Australia’s leading customer service writing consultancy. Over 4,000 people have graduated from Peter’s writing workshops knowing how to turn written messages into excellent customer experiences.