By becoming a member with CSIA, you’re among a growing number of Australians who are dedicated to better customer service and experience. Your professional and organisational membership is proof of being among the best in your field.
It's a great opportunity – and there’s nothing else like it in Australia.
Join us as an associate, member or fellow and keep improving your customer service.
We help companies achieve their essential customer service goals, through education, certification and recognition for organisations and professionals, which focus on customer service management. We support frontline staff, team leaders, and senior customer service managers with best-practice know-how, international recognition, and practical support, all from a globally recognised service standard.
This grade of membership is available to all applicants: students, newly self-employed people and staff in their first customer service jobs or those in supervised front-line customer service positions.
We encourage Associate Members to develop their skills by using the content and services provided by CSIA.
CSIA Member status (MCSIA) is awarded to customer service professionals with five years' experience managing customer service activities, demonstrating successful, continuous professional and personal development.
This five year period may be reduced by up to two years, depending on educational qualifications held.
CSIA Fellow status (FCSIA) is awarded to customer service professionals with ten years relevant experience. Fellow applicants must have a proven record of successful continuous professional and personal development.
Admission will depend on the degree of seniority, reputation and acknowledged effectiveness in driving customer service excellence.
Note: Direct entry as a Fellow will be available only in exceptional cases for individuals prominent in the field of customer service.
There are three different categories of annual organisational membership available to organisations
Contact CSIA for more information about how we can help you become a member.Contact Us
All membership fees are in Australian Dollars (AUD)