JOIN
AUSTRALIA'S AUTHORITY
IN CUSTOMER SERVICE

CSIA

Becoming a member

By becoming a member with CSIA, you’re among a growing number of Australians who are dedicated to better customer service and experience. Your professional and organisational membership is proof of being among the best in your field.

It's a great opportunity – and there’s nothing else like it in Australia.

Join us as an associate, member or fellow and keep improving your customer service.

How do we deliver?

We help companies achieve their essential customer service goals, through education, certification and recognition for organisations and professionals, which focus on customer service management. We support frontline staff, team leaders, and senior customer service managers with best-practice know-how, international recognition, and practical support, all from a globally recognised service standard.

Benefits for members

professionals

Professional Membership

Associate Member

This grade of membership is available to all applicants: students, newly self-employed people and staff in their first customer service jobs or those in supervised front-line customer service positions.

We encourage Associate Members to develop their skills by using the content and services provided by CSIA.

Associate Member benefits

  • Certificate proclaiming your membership
  • Member discounts to CSIA networking events and functions
  • 'The Lens', CSIA’s monthly newsletter

Member

CSIA Member status (MCSIA) is awarded to customer service professionals with five years' experience managing customer service activities, demonstrating successful, continuous professional and personal development.

This five year period may be reduced by up to two years, depending on educational qualifications held.

Member benefits

  • Recognition of professional standing through use of the CSIA designatory post-nominal letters: MCSIA
  • Certificate proclaiming your membership
  • Member discounts to CSIA networking events and functions

Fellow

CSIA Fellow status (FCSIA) is awarded to customer service professionals with ten years relevant experience. Fellow applicants must have a proven record of successful continuous professional and personal development.

Admission will depend on the degree of seniority, reputation and acknowledged effectiveness in driving customer service excellence.

Note: Direct entry as a Fellow will be available only in exceptional cases for individuals prominent in the field of customer service.

Fellow benefits

  • Recognition of professional standing through use of the CSIA designatory post-nominal letters: FCSIA
  • Certificate proclaiming your membership
  • Member discounts to CSIA networking events and functions
  • Access to CSIA Quarterly, our membership magazine
  • Exclusive speaker opportunities at CSIA seminars and networking events
professionals

Organisational Membership

There are four different categories of annual organisational membership available to organisations

Silver

  • 5% discount on CSIA services (e.g., training and ICSS certification)
  • Four complimentary professional memberships
  • Certificate proclaiming your organisation's membership
  • Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
  • Member discounts to CSIA networking events and functions
  • 'CSIA Quarterly', CSIA's member magazine

Gold

  • 10% discount on CSIA services (e.g., training and ICSS certification)
  • Six complimentary professional memberships
  • Certificate proclaiming your organisation’s membership
  • Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
  • Member discounts to CSIA networking events and functions
  • 'CSIA Quarterly', CSIA's member magazine

Platinum

  • 20% discount on CSIA services (e.g., training and ICSS certification)
  • Ten complimentary professional memberships
  • Certificate proclaiming your organisation’s membership
  • Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
  • Member discounts to CSIA networking events and functions
  • 'CSIA Quarterly', CSIA's member magazine

Are you a not-for-profit organisation?

Contact CSIA for more information about how we can help you become a member.

Contact Us

Membership Fees

All membership fees are in Australian Dollars (AUD)

Professional Membership Fees (ExGST)

Associate Member $110.00
Member $270.00
Fellow $270.00

Organisation Membership Fees (ExGST)

Silver $2,000
Gold $5,000
Platinum $10,000

Be a part of a better customer experience.

Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.


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