Customer Service Organisation of the Year – Large Business

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Aussie Broadband

Tata Communications

Transdev Sydney Ferries

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Customer Service Organisation of the Year – Medium Business

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Centorrino Technologies

Jaybro Group Pty Ltd

Westfund Health Insurance

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Customer Service Organisation of the Year - Small Business

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Bare Cremation

News Xtend

Mate

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Customer Service Organisation of the Year – Government/Not for Profit

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City of Casey

Western Downs Regional Council

Workcover Queensland

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Service Excellence in a Large Contact Centre

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Aussie Broadband - Aussie Broadband

BT - BT Customer Relations

Service NSW - Service NSW Community & Life Events Virtual Contact Centre

Woolworths Group - Woolworths Customer Hub

 

Service Excellence in a Medium Contact Centre

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Australian Catholic Superannuation - ​Member Services Team

Centorrino Technologies - Centorrino Technologies - Service Desk

Westfund Health Insurance - Westfund Member Care Team

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Service Excellence in a Small Contact Centre

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ANC (Australian NaturalCare) - ANC Customer Service

ghd hair - ghd customer support team

Personalised Plates Queensland - PPQ Customer Service Team

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Customer Service Team of the Year - Large

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MATE - CUSTOMER HAPPINESS

​Smartgroup - Smartleasing-Vehicle Customer Service Team

WorkCover Queensland - Customer, Community and Advisory Team

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Customer Service Team of the Year - Medium

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CPM Australia - L'Oréal Customer Service Team

Finder - Customer Care Team

News Xtend - Campaign Management Team

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Customer Service Team of the Year - Small

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Service NSW - Support Specialist Services (SSS)

Smartgroup - Adelaide Employee Guidance Team

Wilson Security - GPT Contract - CBW Security Team

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Customer Service Project of the Year - Continuous Improvement

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Centorrino Technologies - eLurn Learning Management System

City of Casey - Voice of Customer Program

WorkCover Queensland - Learn to Improve

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Customer Service Project of the Year - Customer Impact

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Department of Transport and Main Roads Qld - Strategy and Engagement Identity Services

Optus - Optus Customer Success - Community of Experts

Seven Communications - Smart Energy - Customers at the Heart

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Customer Service Project of the Year - Service Transformation

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Digicall Assist - Digital Transformation - Contact Centre and Roadside Intelligence Solution

​Tata Communications - Tata Communications - Secure Connected Digital Experience (SCDx)

Optus - Optus Wholesale - Service & Operations Transformation & Continuous Improvement

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Customer Service Project of the Year - Service Innovation

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Aussie Broadband - Carbon business platform

BT - BT Blue

Optus - Optus - Enterprise Program Management Office - eSIM

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