2023 Australian Service Excellence Awards Finalists
Organisations
Customer Service Organisation of the Year - Government / Not For Profit
Australian Red Cross Lifeblood
Australian Taxation Office
Department of Transport and Main Roads
National Heavy Vehicle Regulator
Peoplecare Health Insurance
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Customer Service Organisation of the Year - Large
Aussie Broadband
BT Financial Group (PSO Platforms Service and Operations)
HCF
Customer Service Organisation of the Year - Medium
Centorrino Technologies
Jaybro Group
Metro Finance
Peoplecare Health Insurance
Customer Service Organisation of the Year - Small
Designs To You
EatFirst
Home-in
Sleeping Duck
Nationwide Corporate Services
Customer Service Team of the Year - Large
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Department of Transport and Main Roads - Customer Services Branch
Pacific Fair Shopping Centre
Sydney Airport - SYD Airport Ambassadors
Ventia - Ventia Operations Centre team
Customer Service Team of the Year - Medium
La Trobe Financial - Mortgage Help
Smartgroup - Smartleasing Vehicle Sales Team
Sunshine Coast Council - Customer Contact
Customer Service Team of the Year - Small
NSW Government - Department of Customer Service - Digital Content and Channels - Social Media Team
NSW Government - Department of Customer Service - Customer Service Team, Digital Channels
Woolworths Customer Hub - Loyalty Senior Team
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Service Excellence in a Large Contact Centre
Aussie Broadband
Australian Red Cross Lifeblood - National Contact Centre
HCF - Contact Centre Operations, Member Services and Business Growth
Peoplecare Health Insurance
Woolworths - Customer Hub Contact Centre
Service Excellence in a Medium Contact Centre
BT Financial Group - Platforms Service and Operations Contact Centre
Centorrino Technologies
Downer Defence Contact Centre
La Trobe Financial
Thryv Australia
Service Excellence in a Small Contact Centre
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Designs To You
EasyPark ANZ - Customer Service Team
EatFirst's Customer Care Team
Sleeping Duck - Customer Experience Team
VendorPanel Support Team
Customer Service Project of the Year - Service Transformation
Australian Taxation Office - ATO Client Account Services: Secure Telephony Voting Service
CQUniversity - Service Excellence SPOT Culture Program
Keolis Downer Yarra Trams - Yarra Trams Signature Service
Customer Service Project of the Year - Service Innovation
Aussie Broadband - Fault Detector Project
Centorrino Technologies - PIMPP
Wilson Security - DASH
Customer Service Project of the Year - Customer Impact
Department of Transport and Main Roads Queensland (TMR) - Easy Read Project
HP PPS Australia - HP, Customer Support , Elite Lounge Project
Swoop Telecommunications - Swoop Customer Care Team
Customer Service Project of the Year - Continuous Improvement
Australian Red Cross Lifeblood - HEART Service Promise
Chemist Warehouse
Xero Limited - Steps to CX Onboarding Project
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Individuals
Customer Service Advocate of the Year
Andrew Cawfield (Yarra Valley Water)
Gail Hopley (Australian Taxation Office)
Yvonne Newnes (Peoplecare Health Insurance)
Bonnie Rae O'Brien (BT Financial Group)
Carla Scuderi (Wilson Security)
Customer Service Professional of the Year
Tamesar Chandra (NSW Government)
Maria Gomes (Woolworths)
Matt Joseph (Yarra Valley Water)
Robert Kent (Smartgroup)
Jordyn McCarthy (Hollard)
Customer Service Leader of the Year
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Corali Duncan (Yarra Valley Water)
Hayley Frew (Woolworths)
Luke Stibbard (Smartgroup)
Liam Smith (Hollard)
Jake Tallon (Aurion)
Customer Service Manager of the Year
Matt Anderson (Hollard)
David Heron (BT Financial Group)
Ian Pybourne (Australian Red Cross Lifeblood)
Andrew Rankin (Centorrino Technologies)
Lee Vale (Peoplecare Health Insurance)
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Customer Service Executive of the Year
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Grant Brodie (Australian Taxation Office)
Adam Centorrino (Centorrino Technologies)
Jacqueline Giuliani (La Trobe Financial)
Steve Lennox (Yarra Valley Water)
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