Best of the Best

 

Winner: Woolworths - Customer Hub Contact Centre

 

Extraordinary Service Award

 

Winner: Sydney Airport - SYD Airport Ambassadors

 

Customer Service Organisation of the Year - Government / Not For Profit

 

Winner: National Heavy Vehicle Regulator

Service Champion: Australian Taxation Office

Highly Commended: Australian Redcross Lifeblood

 

Customer Service Organisation of the Year - Large

 

Winner: HCF

Service Champion: Aussie Broadband

Highly Commended: BT Financial Group (PSO Platforms Service and Operations)

 

Customer Service Organisation of the Year - Medium

 

Winner: Jaybro Group

Service Champion: Centorrino Technologies

Highly Commended: Peoplecare Health Insurance

 

Customer Service Organisation of the Year - Small

 

Winner: Home-in

Service Champion: Nationwide Corporate Services

Highly Commended: Eatfirst

 

Customer Service Team of the Year - Large 

 

Winner: Pacific Fair Shopping Centre

Service Champion: Ventia - Ventia Operations Team

Highly Commended: Department of Transport and Main Roads - Customer Services Branch

 

Customer Service Team of the Year - Medium

 

Winner: Sunshine Coast Council - Customer Contact

Service Champion: Smartgroup - Smartleasing Vehicle Sales Team

Highly Commended: La Trobe Financial - Mortgage Help

 

Customer Service Team of the Year - Small

 

Winner: NSW Department of Customer Service - Customer Service Team, Digital Channels

Service Champion: Woolworths Customer Hub - Loyalty Senior Team

Highly Commended:  NSW Department of Customer Service - Digital Content and Channels

 

Service Excellence in a Large Contact Centre

 

Winner: Woolworths - Customer Hub Contact Centre

Service Champion: HCF - Contact Centre Operations, Member Services and Business Growth

Highly Commended: Aussie Broadband

 

Service Excellence in a Medium Contact Centre

 

Winner: BT Financial Group - Platforms Service and Operations Contact Centre

Service Champion: Centorrino Technologies

Highly Commended: Downer Defence Contact Centre

 

Service Excellence in a Small Contact Centre

 

Winner: VendorPanel Support Team

Service Champion: EasyPark ANZ - Customer Service Team

Highly Commended: Sleeping Duck - Customer Experience Team

 

Customer Service Project of the Year - Service Transformation

 

Winner: Australian Taxation Office - ATO Client Account Services: Secure Telephony Voting Service

Service Champion: CQUniversity - Service Excellence SPOT Culture Program

Highly Commended: Keolis Downer Yarra Trams - Yarra Trams Signature Service

 

Customer Service Project of the Year - Service Innovation

 

Winner: Centorrino Technologies

Service Champion: Aussie Broadband

Highly Commended: Wilson Security

 

Customer Service Project of the Year - Customer Impact

 

Winner: HP PPS Australia - HP, Customer Support , Elite Lounge Project

Service Champion: Swoop Telecommunications - Swoop Customer Care Team

Highly Commended: Department of Transport and Main Roads Queensland (TMR) - Easy Read Project

 

Customer Service Project of the Year - Continuous Improvement

 

Winner: Australian Red Cross Lifeblood - HEART Service Promise

Service Champion: Xero Limited - Steps to CX Onboarding Project

Highly Commended: Chemist Warehouse