2024 Australian Service Excellence Awards Finalists
Organisations
Customer Service Organisation of the Year - Government / Not For Profit
Essential Energy
National Heavy Vehicle Regulator
​Sydney Water
Customer Service Organisation of the Year - Large
​
Aveo Group
HCF
Metro Trains Sydney
Sydney Water
Customer Service Organisation of the Year - Medium
​
Centorrino Technologies
Jaybro Group
Law In Order
Pacific Fair Shopping Centre
Customer Service Organisation of the Year - Small
​
Bare
Cosmetique Cosmetic Clinics (Services) Pty Ltd
Unimutual
Voigue
Customer Service Team of the Year - Small
​
nib Travel - Technical Claims Officer Team
The Hollard Insurance Company - Customer Care Specialist Team
Yarra Valley Water - Service Experience Team
Customer Service Team of the Year - Medium
​
BT Service and Operations - Change and Capability team
Macquarie Centre - Customer Service Team
Smokeball - Client Experience Team
Thryv Australia
Customer Service Team of the Year - Large
​
PEXA - Customer Support Team
La Trobe Financial - Mortgage Help
Nisbets Australia - ANZ Customer Experience Team
​
Service Excellence in a Large Contact Centre
​
BT Service and Operations - BT Platforms Contact Centre
Great Southern Bank - Customer Contact Centre
HCF
Service NSW - Contact Centres
Woolworths Customer Hub
Service Excellence in a Medium Contact Centre
​
AMP North
Centorrino Technologies - Contact Centre (Service Desk)
La Trobe Financial - Mortgage Help
nib Travel - First Class Contact Centre
Wilson Parking - Contact Centre
Service Excellence in a Small Contact Centre
​
​Australian Ethical
Blue Connections IT
EasyPark ANZ
Engineers Australia - Customer Engagement Team
HCF - Provider Services Team
Customer Service Project of the Year - Service Transformation
​
Alinta Energy - Evo Project
Pacific Fair Shopping Centre - Retailer Experience Program
Smokeball - Superb Self Service
Xero - CX Level Up
Customer Service Project of the Year - Service Innovation
​
Queensland Department of Transport and Main Roads - Digital Licence App Project
Law In Order - Smart AAI
Revenue NSW - Duties Compliance Online Experience
Xero - Xero Meet
Customer Service Project of the Year - Customer Impact
​
Australian Gas Networks - Priority Services Program
Law In Order - Justice for Change Program
Sydney Water - Customer Charter
Transdev Sydney - Have a Go program
Customer Service Project of the Year - Continuous Improvement
​
Aveo - EVP Project
BT Service and Operations - Business Process Re-engineering (BPR) - Pension Refresh
Unimutual - Unimutual Performance Framework
Venues NSW - Voice of Customer Program - Members & Customers
​
Individuals
Customer Service Advocate of the Year
​
Aimée Broad - Lush Retail LTD
Caroline Maillols - Australian Ethical
Karen Millar - The Hollard Insurance Company
Riley Burns - HP PPS Pty Australia
Steve Nassar - Engineers Australia
Customer Service Professional of the Year
​
Avir Alagh - Australian Ethical
Caitlin Anderson - Digital Channels, Department of Customer Service, NSW Government
Kirsty Abigail - nib Travel
Nicole Nguyen - Woolworths Customer Hub
Tabatha Adams - Wilson Security
Customer Service Leader of the Year
​
Brad Mells - National Heavy Vehicle Regulator
Corali Duncan - Yarra Valley Water
Issac Loketi - Woolworths Customer Hub
Michelle Span - Thryv Australia
Natalie Marsden - Queensland Government Customer and Digital Group
Customer Service Manager of the Year
​
​Annette Punter - The Hollard Insurance Company
Janice NG - nbn co.
Katarina Oliveri - Metro Trains Sydney
Nick Perrett - EasyPark ANZ
Thomas McIntrye - Pacific Fair Shopping Centre
Customer Service Executive of the Year
​
Adam Centorrino - Centorrino Technologies
Kevin Salerno - Aussie Broadband
Michael Luddeni - Engineers Australia
Natalie Patterson - Aveo Group
Sal Petroccitto - National Heavy Vehicle Regulator
​