Best of the Best

 

Winner: Caroline Maillols, Australian Ethical 

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Extraordinary Service Award

 

Winner: Cherbourg First Nations Service Centre 

 

Customer Service Organisation of the Year - Government / Not For Profit

 

Winner: Sydney Water  

Service Champion: National Heavy Vehicle Regulator 

 

Customer Service Organisation of the Year - Large

 

Winner: Aveo Group 

Service Champion: HCF 

 

Customer Service Organisation of the Year - Medium

 

Winner: Centorrino Technologies 

Service Champion: Jaybro Group 

 

Customer Service Organisation of the Year - Small

 

Winner: Bare 

Service Champion: Unimutual  

 

Customer Service Team of the Year - Large 

 

Winner: Pacific PEXA - Customer Support Team 

Service Champion: La Trobe Financial - Mortgage Help 

 

Customer Service Team of the Year - Medium

 

Winner: Smokeball - Client Experience Team 

Service Champion: BT Service and Operations - Change and Capability Team 

 

Customer Service Team of the Year - Small

 

Winner: Yarra Valley Water - Service Experience Team 

Service Champion: The Hollard Insurance Company - Customer Care Specialist Team 

 

Service Excellence in a Large Contact Centre

 

Winner: Service NSW - Contact Centres 

Service Champion: Woolworths Customer Hub 

 

Service Excellence in a Medium Contact Centre

 

Winner: La Trobe Financial - Mortgage Help 

Service Champion: Centorrino Technologies - Contact Centre (Service Desk) 

 

Service Excellence in a Small Contact Centre

 

Winner: HCF - Provider Services Team 

Service Champion: EasyPark ANZ 

 

Customer Service Project of the Year - Service Transformation

 

Winner: Smokeball - Superb Self Service 

Service Champion: Pacific Fair Shopping Centre - Retailer Experience Program 

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Customer Service Project of the Year - Service Innovation

 

Winner: Queensland Department of Transport and Main Roads - Digital Licence App Project 

Service Champion: Law In Order - Smart AAI 

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Customer Service Project of the Year - Customer Impact

 

Winner: Sydney Water - Customer Charter 

Service Champion: Australian Gas Networks - Priority Services Program 

 

Customer Service Project of the Year - Continuous Improvement

 

Winner: Unimutual - Performance Framework 

Service Champion: Venues NSW - Voice of Customer Program - Members & Customers 

Customer Service Advocate of the Year

 

Winner: Riley Burns, HP PPS Pty Australia 

Service Hero: Karen Millar, The Hollard Insurance Company 

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Customer Service Professional of the Year

 

Winner: Tabatha Adams, Wilson Security 

Service Hero: Avir Alagh, Australian Ethical ​

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Customer Service Leader of the Year

 

Winner: Michelle Span, Thryv Australia 

Service Hero: Brad Mells, National Heavy Vehicle Regulator 

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Customer Service Manager of the Year

 

Winner: Katarina Oliveri, Metro Trains Sydney 

Service Hero: Thomas McIntyre, Pacific Fair Shopping Centre 

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Customer Service Executive of the Year

 

Winner: Sal Petroccitto, National Heavy Vehicle Regulator 

Service Hero: Adam Centorrino, Centorrino Technologies