CSIA's goal is to promote, develop and directly serve the needs of all Australians who work in customer service
Improve the level of professionalism through assessment, accreditation and certification. This provides staff with great potential for promotion and/or career advancement.
Empower organisations to improve the design, delivery and effectiveness of customer service strategies, policies and systems by developing standards, certification and awards programs.
To enable people working in customer service with the education and professional standards to reach their full potential.
To improve knowledge of customer service excellence through research, training and development programs, publications, awards, conferences and customer focus groups.
To provide a voice for customer service professionals and enhance the status of these individuals and customer service issues via the media and public education forums.
CSIA works with many of Australia’s leading organisations helping them increase customer satisfaction and engagement.
High quality customer service is universally regarded as imperative for long-term business success. To enhance customer service in your organisation join the CSIA. We are driven by and committed to the development of people, systems and standards to improve customer service.
CSIA is also the secretariat for the International
Council of Customer Service Organisations
ICCSO is the body responsible for the International Service Excellence Awards and accrediting organisations to assess and certify organisations to the International Customer Service Standard.
ICCSO comprises of international member organisations which promote service excellence through international customer service standards, certification, awards and professional development programs.