RECOGNISING
LEADERS IN
SERVICE
EXCELLENCE

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Rewarding your achievements

It has been 18 years since the inaugural Australian Service Excellence Awards (ASEAs). The ASEAs are Australia’s premier customer service awards event, with attendees coming together each year to recognise best practice and innovation in customer service, highlighting their importance in today’s business climate.

Why Enter

Reaching the finals and winning an award illustrates the highest standards of commitment to customer service excellence.

Benefits

  • Recognise your organisation’s achievements in customer service and enhancing your reputation with customers and competitors.
  • Enhance your organisation’s customer service focus, building both a greater confidence in working with customers and increased customer satisfaction levels.
  • Acknowledge and reward key team members for their contribution to the organisation.
  • Support CSIA in building the profile and legitimacy of customer service as a true profession.
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What do you receive?

  • National recognition of service excellence achievement
  • Permission to display the Australian Service Excellence Awards Logo on company stationery and marketing material
  • A CSIA media kit to support your organisation’s promotional efforts
  • A framed certificate and letter of support from Prime Minister of Australia
  • A one year complimentary corporate membership of CSIA

Award categories

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Organisations

Customer Service Project of the Year
Customer Service Team of the Year
Customer Service Organisation of the Year - Large Business
Customer Service Organisation of the Year - Medium Business
Customer Service Organisation of the Year - Small Business
Customer Service Organisation of the Year - Government/Not-for-profit
Customer Service Organisation of the Year - Retail
Service Excellence in a Large Contact Centre
Service Excellence in a Medium Contact Centre
Service Excellence in a Small Contact Centre

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Individuals

Customer Service Executive of the Year
Customer Service Manager of the Year
Customer Service Leader of the Year
Customer Service Professional of the Year
Customer Service Advocate of the Year

2019

Key award dates


06 February
ASEAs nominations open

06 June
ASEAs nominations close

14 June
Finalists are notified
The Awards judging committee determine finalists based on nominations and submissions

June to September
Interviews
  • On-site interviews (for organisations, teams and projects)
  • In-depth interviews (for indivdiuals)

Mid to late October
Gala Presentation Dinner
Winners are announced at the ASEAs gala presentation dinner to be held in Melbourne

2019 AWARDS PROGRAM OVERVIEW

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