2014 Winners

In 2014, a record number of organisations were nominated for awards, across a range of industries. Leading service providers, organisations and individuals were awarded Australia’s most prestigious customer service awards at the 13th Annual Australian Service Excellence Awards held at the Crown Palladium Melbourne. The Awards were hosted by our nation’s peak association, the Customer Service Institute of Australia (CSIA) by Channel 10’s Jessica Rowe and award winning comedian Marty Fields.




City of Melville
State or Federal

Small Business

Less than 90 full-time employees
Reload Media

Medium Business

Between 90 and 500 full-time employees
Signet Pty Ltd

Large Business

Over 500 full-time employees
Division (under 100 employees)
Rackspace Australia
Division (over 100 employees)
Civeo - Operations Division

Service Excellence in a

Business Unit
Telstra – Telstra Platinum
Contact Centre (under 100 employees)
Sunsuper – Customer Contacts
Contact Centre (over 100 employees)
American Express
Service Desk / Help Desk
Desk Northern Territory Government & Kinetic IT

Customer Charter
Training Excellence
ISS Facility Services
WAFC – Patersons Stadium

Best of the Best 2014
Reload Media


Medium Business
Sundaram Business Services
Large Business
Grupo emi
Customer Charter
Service Excellence in a Business Unit
Goldfinch Hotels, MRG Group
Division of a Large Business
Tata Consultancy Services



Customer Service

Professional of the Year
Inez Phillips – V/Line Pty Ltd
Manager of the Year
Kylie Dunphy – National Australia Bank
Advocate of the Year
Daniel Stowe – Hertz
Leader of the Year
David Hall – Patersons Stadium
Executive of the Year
Rachel Edmonds – Remunerator
Team of the Year
Liberty Place Team – JLL
Project of the Year
Customer Effort Reduction Project – Optus
CEO of the Year
Chris Woodruff - Melbourne Airport

Customer Experience

Executive of the Year
Stuart Lee – Telstra Wholesale

Contact Centre

Manager of the Year
Kathie O’Reilly – Telstra

Chief Customer

Officer of the Year
Darryl Prince – ISS Facility Services

2014 Awards Gallery

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