2019 WINNERS
ORGANISATIONS
AND INDIVIDUALS

awards

2019 Winners

In 2019, a record number of organisations were nominated for awards, across a range of industries. Leading organisations and individuals were awarded Australia’s most prestigious customer service awards at the Australian Service Excellence Awards held on Thursday, 24 October 2019 in the Melbourne Room at the Melbourne Convention and Exhibition Centre.

organisations

Organisations

Australian Service ExcelleYnce Awards - 2019 winner

Australian Service Excellence Awards - 2019 service champion

Australian Service Excellence Awards - 2019 best of the best

Customer Service Organisation of the Year – Government/Not for Profit

Winner
Yarra Valley Water
Service Champion
Lotterywest
Lotterywest Operations & Support

Customer Service Organisation of the Year – Small Business

Winner
Centorrino Technologies
Service Champion
OVO

Customer Service Organisation of the Year – Medium Business

Winner
Stryker South Pacific
Service Champion
Law In Order

Customer Service Organisation of the Year – Large Business

Winner
Melbourne Cricket Club
Service Champion
HCF: The Hospitals Contribution Fund of Australia

Service Excellence – Small Contact Centre

Winner
Centorrino Technologies
CT Service Desk
Service Champion
Townsville City Council
IT Service Desk

Service Excellence – Medium Contact Centre

Winner
WEX Australia
Client Services Team
Service Champion
Australian Catholic Superannuation
Member Services

Service Excellence – Large Contact Centre

Winner
HCF: The Hospitals Contribution Fund of Australia
Service Champion
American Express Australia Limited
Consumer Engagement Network

Customer Service Team of the Year - Small

Winner
Transdev NSW
Customer Experience Team
Service Champion
V/Line Corporation
Southern Cross Station Customer Experience Improvements Team

Customer Service Team of the Year - Medium

Winner
News Xtend (News Corp Australia)
Campaign Management
Service Champion
Smartsalary Pty Ltd
Smartsalary General Salary Packaging - Sandstorm

Customer Service Team of the Year - Large

Winner
Pacific Fair Shopping Centre
Service Champion
Mate Communicate Pty Ltd
Mate Customer Service Team

Customer Service Project of the Year – Continuous Improvement

Winner
AMP Capital
AMP Capital Office & Industrial – Connection Collective
Service Champion
Wyndham Destinations Asia Pacific
Project School

Customer Service Project of the Year – Customer Impact

Winner
City of Casey
Customer First
Service Champion
Sydney Airport Aira Navigation Service

Customer Service Project of the Year – Customer Integration

Winner
Stryker South Pacific
Stryker &WSLHD ProStart Implementation
Service Champion
Assetlink Services Transition of Soft Services with AMP Capital

Customer Service Project of the Year – Service Innovation

Winner
Intuit Australia
Augmenting Customer Success Expertise
Service Champion
HP Australia Customer Support Team
Customer Excellence Innovation Project

Customer Service Project of the Year – Service Transformation

Winner
Optus
Optus Wholesale & Satellite - Fixed Residential Digital Transformation
Service Champion
Department of Transport and Main Roads (Queensland) Customer Experience Transformation Program

Best of the Best

Best of the Best
Melbourne Cricket Club
professionals

Individuals

Australian Service Excellence Awards - 2019 winner

Australian Service Excellence Awards - 2019 service hero

Extraordinary Service Award

Winner
Tam Tran – HCF: The Hospitals Contribution Fund of Australia

Customer Service Advocate of the Year

Winner
Yu-hsien Kuo – American Express Australia Limited
Service Hero
Sarah Megara – Vocus Communications Pty Ltd

Customer Service Professional of the Year

Winner
Vanessa Milosz – Australian Red Cross Blood Service
Service Hero
Daniel Wood – American Express Australia Limited

Customer Service Leader of the Year

Winner
Aneta Field – Commonwealth Bank
Service Hero
Danielle Evans – American Express Australia Limited

Customer Service Manager of Year

Winner
Bianca Bowron-Cuthill – Intuit Australia
Service Hero
Sabeena Parween – Vicinity Centres

Customer Service Executive of the Year

Winner
Tony Pescott – Customer Pulse
Service Hero
Donna Price – Melbourne Cricket Club

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