Where Service Meets Success

Certification Stories

Certified Customer Service Organisation


At Signet, our award winning customer service is a key promise of ours. Working with, and being recognised at such a high level by the CSIA has helped keep our staff focused and committed to that promise. Not only does it provide the opportunity to motivate the staff, but it allows us to really share that goal with our customers, to celebrate how far we've come, but also to ensure we continue to meet our promise. Proudly sharing our CCSO certificate with our customers is just one way of communicating our efforts.


Harbour City Ferries

We wanted to benchmark ourselves against world-class companies and it was good to get an external viewpoint on how we are performing. The assessment also made us realise all the good things we are doing as a company!

Leon Maltby
Service Transformation Manager — Harbour City Ferries


Queensland Building and Construction Commission (QBCC)

By undertaking CSIA’s ICSS assessment we have received validation of how far we have come. We now proudly display our CCSO certificate, which is a true reflection of the entire QBCC team effort.

Bruce McGregor
Executive Director — Customer Service, QBCC


Organisations we have certified

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