Learn from the best in the industry

CSIA community benefits

You can take advantage of their consultative services to bridge the gap between assessment against the International Customer Service Standard (ICSS) and service advice, design and implementation. Work with our CPs to rapidly build the right sustainable customer experience for your business or solve a specific customer experience problem or challenge.

"CSIA's Certified Practitioners provide a unique and valued opportunity for the CSIA community to access high-quality consulting expertise from organisations who are wholly aligned to the principles and philosophies of the Institute."

Anouche Newman

Our certified practitioners


With new innovative Nibble project management, CX technology consulting and implementation the Brooke Digital team can use customer-centred design to deliver meaningful change for you customers and business.

Take advantage of our consultative services to rapidly build the right sustainable service solution for your business. This can include service advice, customer design and project implementation.

Customer Science

Customer Science is able to operationalise your CX vision and transform your customer experience. Having worked with Service NSW, Victim Services, Yellow Brick Road and many others, we pride ourselves on making a difference to cost to serve, customer satisfaction, business benefits and sustainability of services improvements.

With digital, contact centre and face-to-face services all covered, we also operationalise CX transformational technology such as robotics, the Internet of Things, analytics, knowledge management and more.

Service People

ServicePeople is a professional talent solutions business with a focus on supporting organisations to find the people that create and deliver exceptional customer experiences.

We believe that great organisations are built by great people. Whether you are an individual seeking a rewarding new role or an organisation seeking one or one hundred people, ServicePeople has the expertise and experience to connect great people with great opportunities.

Virtual CX

Virtual CX is a customer centred consulting firm, with over 25 years of experience in the financial services sector, specialising in establishing a Customer Experience (CX) strategy that will drive your business growth and success.

We work with clients to ensure there is whole of organisation responsibility for the customer experience, aligning product design, technology, investment and frontline contact centre deliver to ensure customers experience is a business success driver and not a cost centre. We provide experienced and proven insights to establish, reframe and deliver on your CX strategy and differentiate with the competition.

Register your interest

To better understand how a Certified Practitioner can support you and your organisation, email us on info@csia.com.au or call 1300 912 700.

Alternatively, you can complete the form below and a member of the CSIA will contact you.

Be a part of a better customer experience.

Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.