Customer Charter


We’ll always reflect the International Customer Service Standard (ICSS) in everything we do.


Your input is important to us, and that’s why we’ll consult with you on matters that relate to the running, development and growth of CSIA.


We’re always available to help you during normal business hours, and will also respond to all e-mail enquiries within 48 hours.


We take privacy seriously, and guarantee the privacy and confidentiality of any information you disclose to us as a clients or members. We’ll never share that information with any unrelated third party for any purpose without your permission. (For further details see our Privacy Policy)

Service Guarantee

We’ll always meet the requirements of all our activities in the spirit of the International Customer Service Standard (ICSS).


We commit to communicating clearly and simply, in language that’s easy to understand.


We believe complaints help us improve, and help us work to resolve any issues. That’s why all of our staff members are empowered to help you.

Our Commitment

We’re committed to this Charter, but if you ever feel we’ve fallen short in any area, we’d like to hear from you. We’ll help resolve any issues as quickly as possible.

How to contact the Customer Service Institute of Australia

If you have feedback, you can write to us at or call us on 1300 912 700. If you have a general enquiry, it’s best to get in touch with us at

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