Our training programs
We’re experts in customer service training: we understand its importance in organisations, and how to deliver it well, with a suite of standard programs and ones tailored to your customer service strategy. Our programs are designed to fit easily into your operational schedule, and are practical and relevant enough to be put into action immediately. All CSIA programs build on your team’s existing skills, whether they have previous qualifications or not.
Our courses embrace a philosophy of ‘passion and process’ – an organisation needs to both instil a genuine enthusiasm for customer service within its team, and build a framework that ensures its consistent delivery. Our training programs are designed with this in mind, providing both inspiration and encouragement, but also a toolbox of practical skills and approaches to delivering reliable outcomes.
Our portfolio of programs includes structured courses that are aimed at frontline teams and managers, with both generalist and ones designed for specific industries or business processes. Or if you’re looking for something a bit different to our standard programs, we can work with you to design a program that suits your specific needs. A tailored program can be built as a traditional training session, or as a more consultative workshop. These can be designed to run as a one-hour motivational talk, a full-day workshop, or even a series of workshops delivered over a period of time.
Every organisation is different – call us today on 1300 912 700 to find out what training program is right for you or fill out the form below and we’ll contact you.