Preparing your people for excellence

Supporting service excellence

Our training programs

We’re experts in customer service training: we understand its importance in organisations, and how to deliver it well, with a suite of standard programs and ones tailored to your customer service strategy. Our programs are designed to fit easily into your operational schedule, and are practical and relevant enough to be put into action immediately. All CSIA programs build on your team’s existing skills, whether they have previous qualifications or not.

Our courses embrace a philosophy of ‘passion and process’ – an organisation needs to both instil a genuine enthusiasm for customer service within its team, and build a framework that ensures its consistent delivery. Our training programs are designed with this in mind, providing both inspiration and encouragement, but also a toolbox of practical skills and approaches to delivering reliable outcomes.

Our portfolio of programs includes structured courses that are aimed at frontline teams and managers, with both generalist and ones designed for specific industries or business processes. Or if you’re looking for something a bit different to our standard programs, we can work with you to design a program that suits your specific needs. A tailored program can be built as a traditional training session, or as a more consultative workshop. These can be designed to run as a one-hour motivational talk, a full-day workshop, or even a series of workshops delivered over a period of time.

Every organisation is different – call us today on 1300 912 700 to find out what training program is right for you or fill out the form below and we’ll contact you.

Opportunities to meet, share and learn

CSIA engages with businesses from across all sectors as a hub for people to meet and learn from each other at high profile events. As Australia's peak customer service body, CSIA is uniquely placed to assist you in your development as a professional and business.

Take the first step towards improved customer service.

Whether you’re attending one of our focused buzz sessions, or looking for something that’s more tailored to your business, we’ll work closely with you to create a customer service training experience that motivates your team to reach rewarding new levels of expertise.

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Be a part of a better customer experience.

Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.