CSIA provides CS/CX professionals and organisations with information on leading edge and best practices in Customer Service and Experience



Find out what’s happening at CSIA.

25 OCT 2017

Media Alert – 2017 Australian Service Excellence Awards

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9 AUG 2017

Media Alert – CSIA Announces Partnership with Corinium

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27 OCT 2016

Media Release - Generational Shift In Customer Service Satisfaction

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27 OCT 2016

Media Release - Australia's Most Outstanding Customer Service Organisations and Individuals Named

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13 JAN 2016

Media Alert - CSIA Champions Customer Service in 2016

CSIA Year Ahead
16 NOV 2015

Media Release - Customer Service Institute of Australia Relaunches

CSIA Relaunch
30 OCT 2015

Media Release - Australia's Top Customer Service Organisations and Individuals Revealed

Australian Service
Excellence Awards 2015
28 OCT 2015

CSIA hosts 2015 Australian Service Excellence Awards

The prestigious ASEA event is held at Crown Palladium in Melbourne and recognises Australia’s most outstanding customer service driven organisation and individuals.

15 OCT 2015

CSIA hosts first in its ‘Think Eat Act’ series

Held in Sydney, attendees explored the importance of Employee Engagement in improving customer service on the frontline.

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